PAYMENT POLICY

Effective Date: February 19, 2025

At SPRUCITEINO, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, payment processing, and security measures in place to ensure your transactions are safe and efficient. By making a purchase from SPRUCITEINO, you agree to the terms outlined below. Please take a moment to read this policy carefully.

1. Accepted Payment Methods

We accept a variety of secure payment options to suit our customers’ preferences. These methods include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit card providers.
  • PayPal: Pay through your PayPal account or with a linked debit/credit card.
  • Other Payment Methods: Depending on your location, we may also accept additional payment methods such as Apple Pay, Google Pay, or other secure online payment methods.

By entering your payment information, you authorize SPRUCITEINO to charge the total amount of your order, including applicable taxes and shipping fees, to your selected payment method.

2. Currency

All prices displayed on the SPRUCITEINO website are in U.S. Dollars (USD). If you are shopping from a different country, your payment will be processed in USD, and your payment provider will convert the charges to your local currency at the prevailing exchange rate. Please note that any additional fees related to currency conversion are your responsibility.

3. Payment Authorization

When you provide your payment details and complete the checkout process, you authorize SPRUCITEINO to charge your total order amount, including the cost of the items, taxes, and shipping fees, to your selected payment method. If the payment is declined or unsuccessful, you will be notified, and you will need to provide an alternative payment method to complete your purchase.

4. Payment Security

We take the security of your personal and payment information seriously. SPRUCITEINO uses Secure Socket Layer (SSL) encryption technology to protect your payment data during transmission. We comply with industry-standard security protocols to ensure that your information is transmitted safely.

While we make every effort to ensure that your information is protected, please be aware that no method of data transmission over the internet is 100% secure. Although we take appropriate precautions to protect your data, we cannot guarantee the absolute security of your personal information.

5. Order Confirmation

Once your payment is processed successfully, you will receive an order confirmation email with the details of your purchase, including the items ordered, order number, total price, and estimated delivery date. Please carefully review this email to ensure that all details are correct. If you notice any discrepancies, please contact us immediately.

6. Sales Tax

Sales tax will be applied to your order based on your shipping address and the applicable state tax rate. The amount of sales tax will be calculated and displayed during checkout before you finalize your purchase.

7. Order Cancellations

Once an order is placed and payment is processed, we begin preparing the items for shipment immediately. If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet been shipped. If your order has already been shipped, please refer to our Return and Exchange Policy for further instructions.

8. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that refunds may take 5-10 business days to reflect in your account, depending on your payment provider’s processing time.

Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect items). If you are eligible for a refund, it will be processed promptly once the returned item(s) have been inspected.

9. Payment Fraud Prevention

We take payment fraud seriously and use various tools and security measures to detect and prevent fraudulent transactions. If we suspect fraudulent activity, we may request additional verification or cancel the order. We may also report suspected fraudulent activity to the relevant authorities.

10. Payment Disputes

If you notice any discrepancies or have concerns regarding your payment or order, please contact us immediately. We will assist you in resolving any issues. If you need to dispute a charge, please contact both us and your payment provider promptly. We will cooperate fully with the payment provider to resolve any disputes.

11. Contact Us

If you have any questions or concerns regarding this Payment Policy, need assistance with a payment issue, or would like more information, please do not hesitate to contact us:

  • Email: info@spruciteino.com
  • Phone: (614) 234-0373
  • Address: 27870 Cabot Dr, Novi, Michigan, United States

Our customer support team is available to assist you and ensure a smooth shopping experience.